Current term
5.1.3 Change management
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Level 1
- 1. Structure
- 2. Marketing and sales
- 3. Operations
- 4. Information
- 5. Human resources
- 6. Finance
Level 2
Level 3
Level 4
Change management
Definition
Anticipating and addressing the emotional resistance people naturally have to a big change, even one for the better.
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3 Good Questions
- What makes something a "big" change?
- What degree of discomfort will people tolerate?
- Should this change be gradual or sudden?
Recommended resources
- Book: Culture shift
- Article and video: Kotter's 8-Step Change Model
- Article: Pre-Requisites for Change Management
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