5.1.3 Change management
- 1. Structure
- 2. Marketing and sales
- 3. Operations
- 4. Information
- 5. Human resources
- 6. Finance
Anticipating and addressing the emotional resistance people naturally have to a big change, even one for the better.
3 Good Questions
- What makes something a "big" change?
- What degree of discomfort will people tolerate?
- Should this change be gradual or sudden?
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