3.2.1 Workflow analysis
- 1. Structure
- 2. Marketing and sales
- 3. Operations
- 4. Information
- 5. Human resources
- 6. Finance
Determining how to optimize the sequence of activities for routine and customized work.
3 Good Questions
- What can happen to change our work processes?
- Do we have too many exceptions to our standard processes?
- How does our physical layout limit process efficiencies?
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